Glide GBS – Terms of Service
These Terms of Service (“TOS”) are legally binding on all Clients of Glide GBS, including all of its divisions and subsidiaries (collectively “GGBS”).
1. Acceptance of Terms; Binding Contract
The TOS constitute a binding agreement between GGBS and you (“Client”). The TOS apply to all services and products, and related support and consulting services and products (each a “Service” and collectively “Services”), made available by GGBS to Client pursuant to the specifications of a Client agreement with GGBS (“Client Agreement”), or a Client purchase order submitted by Client in connection with this Agreement (“Purchase Order”) for the term specified in such Purchase Order (“Initial Term”), and all renewals and/or extensions as set forth in this Agreement (collectively, the “Term”). GGBS’s acceptance of any Purchase Order is expressly conditioned upon Client’s assent to this Agreement. By accepting the terms of this Agreement, electronically or in writing, or by otherwise using the Service or the Services, including, but not limited to, the submission of materials, information and/or content to GGBS for GGBS’s performance or rending of Services, or making payment and/or authorizing payment to GGBS, Client agrees to be bound by the TOS set forth in this Agreement. Client also agrees that Client’s electronic acceptance of this Agreement shall have the same force and effect as if Client had agreed to the TOS set forth in this Agreement in writing. No terms or conditions set forth in Client’s Purchase Order, to which notice of objection is hereby given, or in any further correspondence between Client and GGBS, shall alter or supplement this Agreement unless both GGBS and Client have expressly agreed in writing to modify this Agreement. Neither GGBS’s commencement of performance nor completion of Services shall be deemed or construed as acceptance of Client’s additional or different terms and conditions. GGBS reserves the right to reject any Purchase Order or to cancel any Purchase Order previously accepted if GGBS determines that Client is in breach of any term or condition set forth in this Agreement.
GGBS provides its services to Client subject to this Agreement, which may be updated from time to time without notice. Client may review the most current version of the TOS at https://glidegbs.com/terms-of-service. By using GGBS’s Service or Services, Client agrees to (and hereby signs) the most current version of the TOS. If Client does not expressly reject the TOS at the point of sale, Client agrees to (and hereby signs) the TOS and GGBS is instructed to commence work on Client’s website as if Client had expressly accepted the TOS. If Client expressly rejects the TOS set forth in this Agreement at the point of sale, GGBS has no obligation to enter into a Client Agreement or Purchase Order, and may refuse to enter into a Client Agreement or Purchase Order.
2. Description of Services
GGBS designs and hosts websites, provides Internet-based marketing services, and provides other website-related services, including, but not limited to, support and modification of websites, e-commerce, flash, web-traffic reporting, database development, easy interface for updating the website, IDX, email accounts and additional website-related services. Client understands that GGBS’s Services may include certain communications from GGBS such as advertisements, notices, service announcements and newsletters. Client is responsible for obtaining access to GGBS’s Services that may involve third party fees (including but not limited to, ISP, merchant accounts and gateways). Client also is responsible for all equipment and software necessary to access GGBS’s Services.
3. Electronic Delivery Policy
GGBS is a website-related business and communicates with its Clients electronically. When a Client accepts the TOS, Client consents to receive electronically any notices, progress reports, agreements, disclosures, or other communications (“Notices”) from GGBS. Client agrees that GGBS may send Notices in any of the following ways: (1) to the email address provided by Client to GGBS at the time of sale; or (2) to the new email address account Client establishes through GGBS. Client agrees to check the designated email addresses regularly for Notices. All Notices from GGBS are effective at the time they are sent by GGBS, regardless of whether the Notice is read or received by Client.
5. Confidential Information
Client hereby gives permission to GGBS to use samples or links to Client’s website designed or marketed by GGBS for marketing and advertising purposes, including but not limited to, use in GGBS’s online portfolio and social media websites.
6. Call Monitoring and Recording Privacy Statement As part of GGBS’s commitment to providing its Clients with the best possible service, GGBS may monitor and record telephone calls to and from GGBS. GGBS also may archive recorded voice mail messages. GGBS records telephone calls for training purposes, to improve customer service, and to ensure an accurate record of Client calls, which may be needed to support transactions that take place over the telephone. GGBS undertakes such actions in order to enable it to identify how to better serve its Clients.
7. Unacceptable Practices
As GGBS strives to offer the very best Services, there are certain guidelines and policies that must govern GGBS’s efforts and relationships with its Clients. Practices that are in violation of these guidelines and policies are forbidden and will result in the immediate termination of GGBS’s Services. Client acknowledges and agrees that GGBS has sole discretion over decisions regarding compliance with these guidelines and policies. Unacceptable practices include, but are not limited to:
Adult or pornographic material including, but not limited to, sexually explicit or suggestive material
Sexually oriented products or material
Nudity, including airbrushing (exceptions granted on a case-by-case basis if for medical or artistic purposes)
Offensive or otherwise distasteful material
Bulk emailing tools
Distribution of internet viruses or other harmful or destructive activities
ambling, gaming, lotteries, and similar activities
Harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, racial, chauvinistic, ethnically offensive or otherwise objectionable content or language
Defamatory, hateful or revenge content or language.
Content or language that is harmful to minors in any way
Illegal activities such as Ponzi schemes, fraudulent charging of credit cards, copyright violations, plagiarism, software piracy, and all unauthorized use of materials or content that infringes on third parties’ intellectual properties
Intentional or unintentional violations of any applicable local, state, national or international law.
Reselling email accounts or hosting accounts to third parties
Reselling of any GGBS services including, but not limited to, design services and updates to third parties without a written re-seller agreement.
Spamming and all other forms of unsolicited messages including, but not limited to, spam, pyramid schemes, chain letters, and junk email
Links to other sites that are in violation of GGBS’s policies and guidelines
Other activities, whether lawful or unlawful, that GGBS deems to be in poor taste or that reflect adversely on GGBS or GGBS’s other clients
GGBS reserves the right to refuse to design or host an account at its sole discretion at anytime.
As a GGBS Client, you agree to conduct your business in a legal and professional manner. As a GGBS Client, you acknowledge and agree that all information, data, text, software, music, sound, photographs, video, messages and other material (Content) on Client’s website is the sole responsibility of Client. Client is fully responsible for all website content and agrees to hold GGBS harmless in the event of third parties’ legal issues brought against Client for Client’s business practices. GGBS retains the right to terminate any accounts that are in violation of the letter or spirit of this TOS. At its sole discretion and at any time, GGBS may discontinue providing Services, or any part thereof, with or without notice. If an account is terminated by GGBS for a TOS violation, Client is not eligible for a full refund and any refund is subject to the Termination/Cancellation of Services Policy. (See Termination/Cancellation of Services at Section 19)
As a GGBS Client you may have access to editing tools for your website. Client may edit, add, or delete content to or from the website at anytime. Accordingly, GGBS may or may not pre-screen content. GGBS shall have the right, but not the obligation, to pre-screen and refuse or remove any content at its sole discretion. Client agrees that Client bears all risks associated with the use of all content, whether edited or written by GGBS, including any reliance upon accuracy, usefulness or completeness.
Client acknowledges that GGBS may access, preserve, and disclose Client’s account information and content if required to do so by law or in a good-faith belief that such access, preservation, or disclosure is reasonably necessary to comply with legal processes, enforce the TOS, provide customer service or protect the rights, property, or safety of GGBS and the public.
8. ACCEPTABLE USE POLICY This AUP is incorporated by reference in your hosting services agreement with The Design People.
Your services may be suspended or terminated for violation of this Acceptable Use Policy (“AUP”) in accordance with the TOS.
Inquiries regarding the AUP should be directed to firstname.lastname@example.org.
Client may not use GGBS’s Mail Service or services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including:
Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network;
Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;
Interference with service to any user of the GGBS or other network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
Use of an Internet account or computer without the owner’s authorization;
Collecting or using email addresses, screen names or other identifiers without the consent of the person identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting);
Collecting or using information without the consent of the owner of the information;
Use of any false, misleading, or deceptive TCP-IP packet header information in an email or a newsgroup posting;
Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on major operating systems; (such as Microsoft’s “ad/remove” tool); or
Any conduct that is likely to result in retaliation against the GGBS network or website, or GGBS’s employees, officers or other agents, including engaging in behavior that results in any server being the target of a denial of service attack (DoS).
Client may not use a GGBS Mail Service to send bulk mail. Please see the applicable Product Terms and Conditions for those services.
Client shall comply with the CAN-SPAM Act of 2003 and other laws and regulations applicable to bulk or commercial email. In addition, Client’s bulk and commercial email must meet the following requirements:
o Client’s intended recipients have given their consent to receive email from you via some affirmative means, such as an opt-in procedure;
o Client’s procedures for seeking consent include reasonable means to ensure that the person giving consent is the owner of the email address for which consent is given;
o Client retains evidence of each recipient’s consent in a form that can be promptly produced on request, and you honor recipient’s and GGBS’s requests to produce consent evidence within 72 hours of receipt of the request;
o Client has procedures in place that allow a recipient to revoke their consent – such as a link in the body of the email, or instructions to reply with the word “Remove” in the subject line; Client honors revocations of consent within 48 hours, and notifies recipients that the revocation of their consent will be implemented in 48 hours;
o Client must post an email address for complaints (such as email@example.com) in a conspicuous place on any website associated with the email, you must register that address at abuse.net, and you must promptly respond to messages sent to that address;
o Client has the means to track anonymous complaints;
o Client may not obscure the source of an email in any manner, such as omitting, forging, or misrepresenting message headers or return addresses. Client’s emails must include the recipient’s email address in the body of the message or in the “TO” line of the email;
o The subject line of the email must clearly describe the subject matter contained in the email, and the message must include valid contact information; and
o Client must not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than fifteen days.
These policies apply to messages sent using GGBS services, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site or an email address hosted via your GGBS service. In addition, you may not use a third party email service that does not practice similar procedures for all its customers. These requirements apply to distribution lists prepared by third parties to the same extent as if the list were created by you.
GGBS may test and otherwise monitor your compliance with its requirements. GGBS may block the transmission of email that violates these provisions. GGBS may, at its discretion, require certain Clients to seek advance approval for bulk and commercial email, which approval will not be granted unless the Client can demonstrate that all of the requirements stated above will be met.
You may not use your service to send email or any other communications to a person who has indicated that they do not wish to receive it. If the communication is bulk mail, then you will not be in violation of this section if you comply with the 48 hour removal requirement described above.
You may not attempt to probe, scan, penetrate or test the vulnerability of a GGBS system or network, or to breach GGBS’s security or authentication measures, whether by passive or intrusive techniques, without GGBS’s express written consent.
Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.
You must comply with the rules of any other network you access or participate in using your GGBS services.
You may not publish, transmit or store on or via GGBS’s network and equipment any content or links to any content that GGBS reasonably believes:
o Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non-consensual sex acts;
o is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
o is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
o is defamatory or violates a person’s privacy;
creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
o improperly exposes trade secrets or other confidential or proprietary information of another person;
o is intended to assist others in defeating technical copyright protections;
o infringes on another person’s copyright, trade or service mark, patent, or other property right;
o promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
o is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to GGBS; or
o is otherwise malicious, fraudulent, or may result in retaliation against GGBS by offended viewers or recipients, or is intended to harass or threaten
o Content “published or transmitted” via GGBS’s network or equipment includes Web content, email, bulletin board postings, chat, tweets, and any other type of posting or transmission that relies on the Internet.
You may not use GGBS’s network or services to download, publish, distribute, or otherwise copy or use in any manner any text, music, software, art, image, or other work protected by copyright law unless:
o you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner; or
o you are otherwise permitted by established copyright law to copy the work in that manner.
It is GGBS’s policy to terminate in appropriate circumstances the services of customers who are repeat infringers.
Email Retention Policy
The following rules apply to the retention of e-mails in e-mail account hosted on GGBS Mail Servers.
o All email in your inbox or personal folders that is either unread or marked unread will be deleted after 90 days.
o All read email will be retained indefinitely as long as you do not exceed the maximum storage quota for your mailbox. You can determine the available storage space by logging on to GGBS Webmail.
o All email in the trash folder will be deleted after 30 days.
o You must have valid and current information on file with your domain name registrar for any domain hosted on the GGBS network.
o You may only use IP addresses assigned to you by GGBS in connection with your GGBS services.
o You agree that if the GGBS IP numbers assigned to your account are listed on an abuse database (like, for example, Spamhaus), you will be in violation of this AUP, and GGBS may take reasonable action to protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP numbers were listed as a result of your actions.
No credit will be available under a GGBS service level agreement for interruptions of service resulting from violations of the AUP.
9. Intellectual Property Policy
GGBS respects copyright laws and the intellectual property of others. GGBS may terminate Services and/or accounts for copyright infringement.
GGBS will not use copyrighted or trademarked materials on any Client’s website without the express written consent of the copyright or trademark owner. It is Client’s responsibility to ensure that all content submitted to GGBS is original content and free from third-party copyright or trademark protection, or to obtain permission to use copyrighted or trademarked materials from the copyright or trademark owner. Client assumes full liability for any infringement of any third-party’s copyright or trademark rights as a result of the use of protected materials on Client’s website, including, but not limited to, any infringement due to website content, website design or the look and feel of Client’s website.
(See Unacceptable Practices)
Client content that is sent to GGBS will remain the intellectual property of Client. GGBS does not return original content to Client. Unless a request to return the original content to Client is made in writing upon submission of the content, the content will be destroyed. GGBS will attempt to honor requests to return original content, however, GGBS has no liability and does not guarantee the return of any content to Client.
Domain names purchased by GGBS and website designs, databases, stores, or programs created by GGBS, are the property of GGBS until Client has paid all fees including one full year of monthly hosting. (See Domain Names Purchase/Hosting Agreement)
The designs and database technology for all AgentPlus, AgentPro, OfficePro and Semi-Custom website products are proprietary. However, when you purchase a custom website from GGBS pursuant to the terms of these TOS, you own the design and license the technology from Agent Image.
10. International Use
Recognizing the global nature of the Internet, Client agrees to comply with all local rules regarding online conduct and acceptable content. Specifically, Client agrees to comply with all laws regarding the transmission of technical data exported from the United States, or the country in which Client resides and/or transacts business.
11. Interstate Communications
Client acknowledges that by using GGBS’s Services Client will be causing communications to be sent through GGBS’s computer networks, which may be located throughout the United States. Due to the nature of electronic communications, even communications that seem to be intrastate can result in the transmission of interstate communications. Client acknowledges that use of GGBS’s services results in interstate data transmissions.
12. Website Construction Procedure
Where applicable, with help and input from Client, GGBS will prepare the appropriate design and work with the content provided by Client for development of the website. Client must submit content to the design department before site construction begins on the custom website. Client must submit content to GGBS using the Design Meeting Packet (DMP). Client must electronically accept the TOS before access is granted to the DMP. After content is submitted by Client, the website is developed. Prior to the website being taken live, Client will receive a missing information notification if content is incomplete. Client will then have five (5) business days to submit missing or incomplete content. If complete content is not received, the website will be taken live “as-is”. If the website is taken live without all of the pages completed due to incomplete content, those pages may be banked and developed in the future using Client’s design time.
In submitting content through the DMP, links to sample sites Client likes are for general information purposes only and assist GGBS with the design of Client’s custom website. The functionality and detail of the sample sites will not be duplicated unless such functionality and detail are specifically included and itemized in GGBS’s proposal. Direct duplications of sample sites will not be permitted unless the original sample site owner provides express, written consent.
The design and content layout are completed by the designer and presented to Client for approval. After Client approves the website, the website will go live. GGBS may review the text before the website goes live to correct any possible errors. GGBS is not liable for the accuracy of information, typing or spelling errors in any of the content approved by Client and published on the website. Client will be notified by email that the website is live.
Client understands, agrees, and acknowledges that GGBS does not guarantee a time frame for completion of ANY website. A website cannot be completed without submission of complete content, design approvals, and participation from Client. If Client continues submitting additional content throughout the design process, the design time frame is increased. If Client does not submit complete content and GGBS is not able to start or complete the custom website design, Client still is responsible for and agrees to pay all fees incurred, including, but not limited to, set-up, enhancement, and monthly hosting charges that begin accruing from date of sale. If Client’s website requires custom programming, functionality, flash, e-commerce, IDX, or the use of a database, the overall development time will be extended.
Client is provided with a placeholder immediately after sale. Upon request, Client also will be provided with an optional “welcome website” shortly after the initial sale. The welcome website is a temporary website Client can modify and direct customers to while the website is being built. Client may choose not to have a welcome website.
13. Progress Reports
GGBS shall contact or meet with Client on a mutually acceptable schedule to report all tasks completed, problems encountered, and recommended changes relating to the development and testing of the website. GGBS shall inform Client promptly by telephone or e-mail upon discovery of any event or problem that may delay significantly the development of the design work.
14. Developers Guarantee for Program Use
GGBS agrees to notify Client of any licensing and/or permissions required for art-generating/driving programs to be used.
GGBS agrees to provide any and all Services, including but not limited to, the design and construction of a website or marketing services, pursuant to the specifications contained in the original terms of sale. Any additions or changes to Services requested by Client that are outside of or beyond the scope of the original terms of sale will be billed to Client at GGBS’s standard hourly rate ($100/hour), and Client agrees to pay all charges billed for such additions or changes. GGBS is not obligated to complete any additions or changes to Services requested by Client that are outside of the scope of work contained in the original terms of sale. If GGBS does not agree to the Client’s requests for additions or changes to Services, Client still is obligated to pay all fees incurred and due. With respect to the design and construction of a website, Client will be provided two (2) opportunities to alter the proposed web design after delivery of the concept designs by GGBS to the Client for review, and two (2) opportunities to alter the proposed web program after all user requirements and functional requirements have been completed by GGBS.
16. Testing and Acceptance Procedures
GGBS will make a good faith effort to test all deliverables thoroughly and make all necessary corrections as a result of such testing prior to sending the deliverables to Client. Upon receipt of the deliverables, Client shall either: (1) accept the deliverables and make the required milestone payment set forth therein; or (2) provide GGBS with written or e-mail notification of any corrections Client requires, and a suggested date for completion of required corrections. The suggested date for completion of required corrections shall be reasonable and mutually acceptable to both GGBS and Client. GGBS and Client shall each designate one representative as the designated person who will send, receive, and accept all deliverables and communications between GGBS and Client. Neither GGBS nor Client shall have any obligation to consider for approval, or respond to, communication, deliverables, or materials submitted by any person other than the designated person. Both GGBS and Client each have the right to change its designated person upon two (2) days’ notice to the other.
17. Scope of Work
GGBS will facilitate the creation of all necessary change procedures with Client, particularly: PSD to HTML, CSS, will ensure HTML works in latest browsers (Chrome, Safari, FireFox), will ensure HTML is compatible with the latest version of Edge, will ensure conversion works on mobile browsers (iPhone/iPad [iOS 10+] and Android [4.x+].
18. Client Approval
Client is responsible for testing and approving the functionality of all Services, including but not limited to websites and marketing services, upon GGBS’s request and notification that the Services and/or website or marketing services have been completed. Client’s responsibility includes, but is not limited to, testing the functionality of all Services, website pages, databases, e-commerce stores, payment functions, galleries, forums, etc. Upon Client’s approval of the Services and/or website to go live, Client agrees and acknowledges that Services have been rendered by GGBS and the functionality of the website has been tested and approved by Client.
Client acknowledges and agrees that if Client does not respond within five (5) business days to GGBS’s request for approval and notification that the Services and/or website have been completed, the Services and/or website, along with the functionality of the Services and/or website and services rendered, will be deemed to be approved by the Client, and the Services and/or website will be taken live “as-is”.
Client acknowledges and agrees that if Client does not respond to requests by GGBS for missing or incomplete information, a final notification and/or request will be sent to Client. If Client does not respond within five (5) business days to GGBS’s notification or requests for missing information, the Services and/or website, along with the functionality of the Services and/or website and the services rendered, will be deemed to be approved by the Client, and the Services and/or website will be taken live with the missing or incomplete information “as-is” or “under construction”.
19. Warranty Period and Website and Online Marketing Maintenance
GGBS agrees to provide Client with reasonable technical support and assistance to maintain and update the Services and/or website during a warranty period of sixty (60) days after publishing the Services and/or website on its final domain name (“Warranty Period”). Such technical support and assistance will be provided at no charge to Client for up to a total of two (2) hours. For technical support and assistance provided to Client by GGBS beyond two (2) hours, Client agrees to pay GGBS at its standard hourly rates ($100/hour). After the expiration of the Warranty Period, Client may enter into a new agreement with GGBS for Services and/or website maintenance (“Maintenance Agreement”) wherein GGBS agrees to provide reasonable technical support and assistance to Client to maintain and update the Services and/or website on the Internet for an agreed upon hourly fee. Any such fee will be due and payable when billed pursuant to the TOS. Such maintenance shall include correcting any errors or any failure of the Services and/or website to conform to the specifications and the development of enhancements to the originally contracted project. The Warranty Period shall not include the development of enhancements to the website expressly considered by Section 10 of the TOS.
If Client enters into a Maintenance Agreement with GGBS, Client agrees that if Client wishes to modify and/or enhance the Services and/or website, Client will give GGBS the option to submit a bid or proposal to perform such modifications and/or enhancements prior to accepting or soliciting any competing bids or proposals.
21. Technical Support
GGBS’s technical support department can be contacted at Support@Glidegbs.com for any concerns with Client email accounts or any problems with hosting or functionality of the Services and/or website after the Services and/or website are live.
If Client uses
GGBS’s technical support services, including but not limited to screen share sessions, Client acknowledges and understands that GGBS does not warranty that technical support services will meet Client’s requirements or be error free. (See Disclaimer of Warranties and Limitation of Liabilities.)
22. Customer Service
GGBS strives to offer the best service available. Customer service complaints or concerns should be emailed to Support@Glidegbs.com.
23. Use and Storage
Client acknowledges that GGBS may establish general guidelines and limits concerning the use of GGBS’s Services and may modify these guidelines at any time. Limits may include but are not restricted to, the maximum number of days that email messages or other content will be retained (90 days), maximum number of email messages that may be sent from or received by an account, the maximum size of any email messages sent and the maximum disk space that will be allotted on GGBS’s servers on Client’s behalf. GGBS periodically backs up the websites it hosts. However, Client acknowledges that GGBS is not responsible for backing up Client’s website and data. Client should seek appropriate backup solutions. Changes made by Client using the editing tool or by GGBS may be lost if data loss occurs after a scheduled backup by GGBS.
24. Updates to Live Website/Design Time
Based on Client’s monthly website service package, GGBS may provide 4 to 12 hours annually of free updates and changes or “design / development hours” that are available to Client to use after the website is live. After the website is live, Client may wish to make changes or updates to the website from time to time. Most changes can be made using GGBS’s online editors. The online editors may not be available for all websites, or all pages of a website. Availability of the online editors is dependent upon the functionality and specifications required for the Client’s website. For changes that cannot be made with the editors, Client may use available GGBS design hours. These changes must be requested through GGBS’s Updates Department at Support@Glidegbs.com. Design hours can be used for modifying the design or layout of the website. Design hours cannot be used toward the completion or modification of databases, custom programming, e-commerce or flash or other enhancements that must be purchased. Changes or updates that exceed the Client’s available “design hours” will be billed to the Client at the standard hourly rate.
GGBS is not responsible for any changes Client makes to his/her website, or if Client breaks the website. Time required by GGBS to repair changes made by Client will be billed to Client at GGBS’s standard hourly rate if it exceeds available “design / development hours”.
25. Domain Names Purchased/Hosting Agreement/Internet Marketing Services
Monthly hosting and Internet marketing services are billed every 30 days beginning from the date of sale. Monthly hosting and Internet marketing services are billed from the date of sale, regardless of the date the website goes live, because hosting and Internet marketing costs are incurred immediately. Server space is secured for the developing website and/or for existing Client domain names. In addition, email accounts and support are available from the date of sale and are paid for with monthly hosting fees. Client agrees to a one-year hosting commitment with GGBS. Client also agrees to an initial Internet marketing commitment with GGBS, although the durations of the Internet marketing commitments may vary. At the conclusion of the initial one-year hosting commitment, and the initial commitment for Internet marketing services, Client’s commitment will continue on a month-to-month basis and Client will continue to be billed every 30 days.
Domain names purchased by GGBS and website designs, databases, stores, or programs created by GGBS are the property of GGBS until Client has paid all fees including one full year of monthly hosting. At that time ownership of the site and its functionality, and domain name may be transferred to the Client’s control upon receipt of the Client’s written request. Sham purchases of sites may not be transacted with the intent and/or result of having a site built, then transferring the site to another hosting provider. Clients may buy-out their hosting by paying twelve (12) months of hosting in advance if they wish to transfer the domain name and content to Client’s control prior to one year of paid monthly hosting.
Upon transfer of domain and/or website to Client or another service provider, at anytime, Client agrees that GGBS has met in full its obligation to Client, and GGBS is released of all past and future obligations to the Client. Additional work and/or hosting done for Client must be agreed to in writing and paid for by Client.
Domain names are purchased through a third party service. GGBS cannot guarantee the availability of domain names and has no liability for a domain name not being available for purchase after the initial sale. If a domain name is not available for purchase, GGBS will assist the Client in selecting and purchasing an alternate domain name. Domain names already owned by the Client remain the property of the Client and renewal of the domain name is the Client’s responsibility. The renewal of any domain name transferred to the Client is the responsibility of the Client. In the event a domain name initially was purchased by GGBS for or on behalf of a Client, Client is solely responsible for any renewal of the domain name and GGBS shall not be responsible or liable for the expiration of any domain name, however selected or purchased. Service and technical support for domain names are provided by Wild West Domains, Inc. (www.WildWestDomains.com), an entity wholly separate and distinct from GGBS. Service and technical support for domain names can be accessed at domains.agentimage.com.
26. Internet Access
Access to the Internet will be provided to Client by a separate, third party Internet Service Provider (ISP). Client is solely responsible for entering into and maintaining any contract for service with an ISP. The ISP is not a party to this agreement.
27. Marketing Representations
GGBS makes no representations as to the marketing of Client’s products, services or sales. Client’s obligation to pay fees due to GGBS are due at time of sale of website design, marketing and hosting services and are not contingent upon Client’s marketing of said website. Client is responsible for all marketing of Client’s website.
28. Billing Policy
All prices quoted in a Client Agreement or Purchase Order are subject to this Agreement. Unless otherwise stated in writing by GGBS, all prices quoted in a Client Agreement or Purchase Order are exclusive of transportation, insurance, and federal, state, local, excise, value-added, use, sales, property (ad valorem) and similar taxes or duties now in force or hereafter in effect, as applicable. In addition to the prices quoted in a Client Agreement or Purchase Order or invoiced, Client agrees to pay all taxes, fees, or charges of any nature whatsoever imposed by any governmental authority on, or measured by, the transaction between Client and GGBS. In the event that GGBS is required to collect such taxes, fees, or charges, such amounts will appear as separate items on GGBS’s invoice and will be paid by Client.
The initial Services set-up fee is due and billed in-full at the time of the original sale. (Installment payments may be accepted for the set-up fee only if agreed to in writing pursuant to the original invoice.) Monthly hosting and other Services plans, including but not limited to Internet marketing services, are billed and due upon transmission of the invoice. The Client hereby authorizes GGBS to renew and bill monthly hosting and Internet marketing service fees every 30 days, unless the Client cancels in writing after the initial hosting and/or Internet marketing services commitments have been paid.
The amount of the initial Services set-up fee and monthly hosting fees are detailed on the original invoice confirming amounts of sale. Monthly hosting and Internet marketing services amounts may vary depending upon the hosting package selected by Client.
GGBS reserves the right to change prices at any time including monthly hosting and Internet marketing service amounts and hourly design fees.
GGBS accepts payment via wire transfer, check, credit card and EFT debit from Client’s bank account. Upon Client’s authorization of payment to GGBS via credit card, or EFT debit payment, Client thereby authorizes all recurring monthly hosting and/or additional Services fees, including but not limited to Internet marketing services, to be charged to the same method of payment, credit card or EFT account for future charges until such authorization is withdrawn by Client in writing.
The Client may change payment methods including credit card and EFT debit payments with 30 days’ notice. To change payment methods Client shall contact GGBS’s billing department. Client should not email new billing information for security purposes.
29. Billing Disputes
GGBS charges up to a $25.00 fee for returned checks and a $200.00 fee to handle unauthorized credit card disputes. If GGBS does not receive payment in full when due, GGBS may, to the extent permitted by the law of the state of the billing address on file for Client at the time, charge a late fee of up to 1.5% per month (18% per annum), or a flat fee of $5 per month, whichever is greater, on any unpaid balance. GGBS may, to the extent permitted by the law of the state of the billing address on file for Client at the time account is sent to a collection agency, also charge Client for any collection agency fees and/or attorney’s fees billed to GGBS for collecting unpaid amounts due and owing from Client. GGBS will not honor limiting notations made by a Client on a check.
If Client wishes to dispute a charge, Client must first contact GGBS’s billing department and must allow ten (10) business days for a response. To avoid any dispute about Client’s attempt to contact GGBS, Client must send the request in writing to:
Attn: Billing Department, The Design People, Inc., 1700 E. Walnut Avenue, Suite 240, El Segundo, California 90245. Requests may be emailed to Billing@Glidegbs.com. If Client chooses to send request by email, a copy of the request must also be sent by mail as confirmation. If Client initiates a credit card dispute the decision of the credit card company is made through an arbitration process and the decision of the credit card company shall be binding upon Client. (See Arbitration)
30. Termination/Cancellation of Services
GGBS, at its sole discretion, may terminate its Services and remove and discard any content, for any reason, including and without limitation, for lack of use, or if GGBS believes Client has violated the TOS. GGBS may also, at its sole discretion and at any time, discontinue providing Services, or any part thereof, with or without notice. Client agrees that any termination of access to GGBS’s Services under any provision of this TOS may be effected without prior notice and that GGBS may deactivate or delete Client’s account and all related information files. Client agrees that GGBS shall not be liable to Client or any third-party for any termination of Services. Paid accounts that are terminated will not be refunded. In addition, accounts that become 30-days delinquent may be terminated. GGBS also reserves the right to discontinue the designing of Client’s website at any time, at GGBS’s sole discretion, with an appropriate refund to the Client. Under no circumstances is the refunded amount to exceed the amount collected by GGBS.
If the Client cancels a Service or Services before the work is completed or the Services and/or website are live, a cancellation fee is retained per the Cancellation Fee and Refund Policy. Client agrees that all fees incurred and billed prior to the effective date of cancellation are valid and Client agrees to pay them. Upon request for cancellation of Services, the Services will be cancelled, including, but not limited to, the removal of any websites. A back-up copy of the website is not maintained by GGBS.
If Client elects to cancel a monthly website contract prior to the conclusion of a specified term of months (e.g., a 24-month term), Client acknowledges that it will be charged and must pay for the monthly website contract through the end of its term. (For example, if Client enters into a 24-month website contract, and Client cancels the contract at the conclusion of the 11th month, Client will owe and agrees to pay GGBS for the remaining 13-months of the contract.) In the event Client elects to cancel a monthly website contract prior to the end of specified term of months, Client agrees and acknowledges that it does not own the website, and Client may not take the website upon cancellation.
Client agrees to pay all hosting fees and additional services fees, including, but not limited to, Internet marketing services, owed from the time of sale until the effective date of cancellation, and at a minimum for hosting fees for one year. Transferring a domain name to another provider or non-use of Client’s hosting account does not constitute termination of the account. Client must notify GGBS in writing or via email to terminate the Services and avoid further monthly hosting charges. It is Client’s responsibility to secure confirmation from GGBS that the request for termination has been received and no further hosting fees will be billed.
Requests for cancellation of Services should be sent to the following address: Attn: Billing Department, The Design People, Inc., 1700 E. Walnut Avenue, Suite 240, El Segundo, California 90245.
Requests may be emailed to Billing@Glidegbs.com. If Client chooses to send a request by email, a copy of the request must also be sent by mail as confirmation.
31. Cancellation Effective Date
Client may cancel Services with 30-days’ written notice. The effective date of cancellation will be 30-days from the date of GGBS’s receipt of written notice to cancel Services. Any monthly fees scheduled to bill after receipt of written notice to cancel, but before the effective date of cancellation, are valid and Client agrees to pay such amounts. Client is required to pay GGBS for one-year of hosting Services. This requirement must be satisfied even if Client elects to cancel Services within the first year of a Client Agreement or Purchase Order. Client’s cancellation of Services does not release Client from its obligation to pay GGBS for one-year of hosting Services. Also, as previously stated in Section 29, if Client elects to cancel a monthly website contract prior to the conclusion of a specified term of months (e.g., a 24-month term), Client acknowledges that it will be charged and must pay for the monthly website contract through the end of its term. (For example, if Client enters into a 24-month website contract, and Client cancels the contract at the conclusion of the 11th month, Client will owe and agrees to pay GGBS for the remaining 13-months of the contract.) In the event Client elects to cancel a monthly website contract prior to the end of specified term of months, Client agrees and acknowledges that it does not own the website, and Client may not take the website upon cancellation.
If Client has not paid all fees due for Services, such fees are due in full at the time of cancellation and Client authorizes GGBS to collect any outstanding fees due, subject to the Cancellation Fee and Refund Policy. Client acknowledges and agrees that any and all pending billing for design fee installments previously agreed to will not be cancelled.
32. Default, Cancellation and Refund Policy
In the event that Client is in breach or default in payment for the Services, Client shall be responsible for all reasonable costs and expenses incurred by Client in collection of any sums owing by Client (including reasonable attorneys’ fees), and GGBS may decline to render further Services to Client without in any way affecting its rights under this Agreement. If, despite any such breach or default by Client, GGBS elects to continue to render the Services, rendering the Services shall not constitute a waiver of any breach or default by Client or in any way affect GGBS’s legal remedies arising from such breach or default.
WEBSITE DESIGN/DEVELOPMENT AND INTERNET MARKETING SERVICES – Refunds of fees paid for development of the website or Internet marketing services may be issued on accounts cancelled within 15 days of the initial sale and prior to the completion of the website according to the following schedule:
A) A minimum of a 25% cancellation fee will be retained by GGBS on cancelled accounts even if no work has been started and no content has been submitted by Client.
B) A minimum of a 50% cancellation fee will be retained by GGBS on cancelled accounts if work has been presented to Client; or GGBS has made multiple attempts to work with Client, and Client has not responded to those attempts.
C) A 100% cancellation fee will be retained by GGBS and NO REFUND issued if any changes and/or modifications requested by Client have been completed by GGBS. No Refund will be issued on any website or Internet marketing service cancelled after services have been rendered, including but not limited to, the design work having been completed and/or the website taken live.
D) 100% cancellation fee will be retained and NO REFUND will be issued by GGBS if Client cancels after 90 days from the initial sale.
MINIMUM CANCELLATION FEE – Client agrees that a minimum cancellation fee of 25% will be retained by GGBS on all cancelled accounts even if no work has been started. The cancellation fee is charged to compensate GGBS for up-front expenses and services rendered, including but not limited to, costs incurred for the purchase of domain name(s) for developing the website, securing server space, creating the temporary website or space saver, employee expenses, marketing, and overhead costs.
ENHANCEMENT SALES – A 100% cancellation fee will be retained by GGBS and NO REFUND will be issued once work has begun on any enhancements purchased, including, but not limited to, databases, programming, logos, flash, galleries, rollovers, e-commerce stores, etc. Client agrees that a minimum cancellation fee of 50% will be retained by GGBS on all cancelled enhancement purchases if cancelled within 90-days of the enhancement sale and if work has not yet begun. NO REFUND will be issued by GGBS if Client cancels after 90-days from the enhancement sale. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a Client cancels an enhancement the original sale is not cancelled.
MONTHLY HOSTING – Client agrees that there is NO REFUND of monthly hosting fees or monthly additional services fees, including but not limited to Internet marketing services, incurred or paid by Client prior to cancellation date.
Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).
33. Copyright Protection
Client is advised to copyright and protect all final art against duplication or alteration. GGBS is not responsible for any Client’s copyrightable material.
34. The Design People, Inc.’s Proprietary Rights
Client acknowledges and agrees that GGBS’s Services may contain proprietary and confidential information that is protected by intellectual- and proprietary-rights laws. Client agrees to not reproduce, duplicate, copy, sell, resell or exploit any portion of GGBS’s Services or proprietary or confidential information. GGBS does not provide direct access, through File Transfer Protocol or other means, to any proprietary technology.
35. Use of Client Information
Client hereby gives permission to GGBS to use samples or links to Client’s custom website designed by GGBS for marketing and advertising purposes, including but not limited to, use in GGBS’s online portfolio.
36. Third-Party Services
From time to time third parties may offer services to GGBS’s clients. Use of such third-party services will be at Client’s own risk and subject to the terms and conditions of those third parties. Third-party services, including but not limited to, IDX, VOW, and other MLS services, are the responsibility of and shall be paid by Client to its chosen provider. GGBS does not represent or warrant that use or access to any third-party services will be compatible, uninterrupted, error free, without defects or that Client will be able to access GGBS’s services. Client also agrees that GGBS is under no obligation to provide Client with any enhancements, updates, or fixes to make GGBS’s services accessible through any third-party applications.
37. Contract Service Providers
GGBS may contract with Contract Service Providers to complete a portion, or all, of the Client’s custom website and/or Services. The Client agrees not to do business directly with the Contract Service Provider, nor to remit payment to the Contract Service Provider or any GGBS employee directly for services. All payments for services rendered must be made directly to GGBS. Contract Service Providers are required to enter into employment contracts and to follow company policies and procedures. Contract Service providers are provided with only the information needed to complete the design or development portion of the Client’s Services and/or website and do not have access to Client’s personal information including payment information.
38. Disclaimer of Warranties
CLIENT’S USE OF GGBS’S SERVICES IS AT CLIENT’S OWN RISK. GGBS’S SERVICES ARE PROVIDED “AS IS”. GGBS DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. GGBS DISCLAIMS ANY WARRANTIES REGARDING GGBS’S SERVICES INCLUDING THAT THEY WILL MEET CLIENT’S REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. GGBS DISCLAIMS ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF GGBS’S SERVICES, INCLUDING RESULTING SALES AND WEB TRAFFIC. GGBS DISCLAIMS ANY WARRANTIES REGARDING THE MARKETING OF CLIENT’S PRODUCTS, SERVICES, SALES, OR WEBSITE. GGBS DISCLAIMS ANY WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED, ADVERTISED OR OBTAINED THROUGH GGBS’S SERVICES, OR LINKS PROVIDED BY GGBS’S S! ERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE PROVIDED BY GGBS OR OBTAINED THROUGH LINKS PROVIDED THROUGH GGBS’S SERVICES.
CLIENT UNDERSTANDS AND AGREES THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF GGBS’S SERVICES ARE DONE AT CLIENT’S OWN RISK AND THAT CLIENT WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO CLIENT’S COMPUTER SYSTEM OR LOSS OF DATA OR OTHER LIABILITY THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. THE ABOVE EXCLUSIONS MAY NOT APPLY TO CLIENT.
39. Limitation of Liability
CLIENT UNDERSTANDS AND AGREES THAT GGBS, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, (EVEN IF HWS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM THE USE OF OR INABILITY TO USE GGBS’S SERVICES, RELIANCE ON GGBS’S SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF GGBS’S SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES.) THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM PRODUCTS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED THROUGH GGBS’S SERVICES OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF CLIENT’S DATA OR TRANSMISSIONS AND ANY STAT! EMENTS OR CONDUCT OF A THIRD PARTY OR ANY OTHER MATTERS RELATING TO GGBS’S SERVICES. SUCH LIMITATION SHALL FURTHER APPLY, WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED IN ANY WAY TO GGBS’S SERVICES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO CLIENT.
Without limiting the foregoing, under no circumstance shall GGBS be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, or other casualties, illness, accidents, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light or air conditioning. GGBS’s full and complete liability, for any reason whatsoever, shall be limited to the full refund of all monies paid to GGBS.
40. Tort Claims
Client waives all tort claims against GGBS, its subsidiaries, affiliates, officers, employees and agents. The relationship between the parties is contractual in nature only. Client waives any tort claims that arise by act, or omission.
Client agrees to defend, indemnify and hold harmless GGBS, its directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees that may arise or result from any content Client submits, posts, transmits or makes available through GGBS’s Services, from any product sold by Client, its agents or employees or assigns, from any Services provided or performed or agreed to be performed by GGBS or from Client’s violation of the TOS or Client’s violation of any rights of another. Client further agrees to defend, indemnify and hold harmless GGBS, its directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising from or related to contracts, representations, agreements, promises, etc., made between Client and third parties, or arising from or related to Client’s negligence toward third parties.
42. Other Operating Systems Conversions
GGBS shall be given first option at compiling the work for operating systems beyond the original use.
43. Unauthorized Use and Program Licenses
Client will indemnify GGBS against all claims and expenses arising from uses for which Client does not have rights to or authority to use. Client is and will be responsible for payment of any special licensing or royalty fees resulting from the use of graphics programs that require such payments.
Unless otherwise specifically provided, all notices required or permitted by the TOS shall be in writing and in English and may be delivered personally, or may be sent by email, facsimile or certified mail, return receipt requested, to the address set forth below. If Client chooses to send request by email or facsimile, a copy of the request must also be sent by mail (to the address below) as confirmation of the request.
41 Madison Avenue, 31st Floor
New York, NY 10010
In the event that any provision hereof is found invalid or unenforceable pursuant to judicial decree or decision, the remainder of the TOS shall remain valid and enforceable according to its terms.
The TOS agreement shall be governed by the laws of the State of California. All legal proceedings are to be submitted exclusively to the jurisdiction of the courts in the State of California, County of Los Angeles.
In lieu of litigation, Client agrees to binding arbitration if requested by GGBS. Arbitration will be through the Better Business Bureau or other neutral third-party Arbitrator to be selected by GGBS. If Client initiates a credit card dispute the decision of the credit card company is made through an arbitration process and the decision of the credit card company shall be binding upon Client. (See Billing Disputes)
GGBS may investigate any reported violations of this agreement, its policies or any other complaints and take any action it deems appropriate to protect its systems, facilities, Clients, and/or third parties.
49. Electronic Signatures
Selecting and submitting “accept” on the electronic copy of the TOS, submitting content through the DMP, making payment, or submitting information or documents to GGBS so that GGBS may perform services for the Client, the same shall constitute an electronic signature.
50. General Information
This Agreement constitutes the entire understanding and contract between the parties and supersedes any and all prior oral or written agreements (including, but not limited to, any prior versions of the TOS). Any modifications to this agreement must be in writing and signed by an authorized officer of GGBS. All representations not in writing are null and void. Written agreements may include, but are not limited to, emails and electronic acceptance of this TOS.